SHIPPING & RETURNS

Our Global Policy

Q: What’s your policy on refunds/returns?

Our priority is that you love what you receive. While all sales are final and non-refundable, we’re here to help if something isn’t right. If your item arrives damaged, defective, or isn’t what you ordered, we can offer a replacement if available. Apparel items are non-refundable if the wrong size is selected, so please double-check the size chart before ordering. Once your order arrives, take a moment to check it over. If there is an issue, contact Makeship support within 7 days of delivery and we’ll help make it right. If a campaign doesn’t meet its minimum funding goal, you’ll automatically receive a full refund to your original payment method once the campaign closes.

Q: How much is shipping, and which areas does it cover?

We ship worldwide, and Makeship shipping costs vary by product size and destination. Shipping starts at: Plush: $8.99 (discounted rates for additional items); Doughboi Plush: $14.99 (discounted for multiples); Apparel: $8.99-$14.99, depending on the product; Vinyl Figures: $5.99; Keychain Plush: $6.99. If your order includes different item types, each product will have its own shipping fee based on size. Some products are limited to certain regions due to shipping restrictions. To confirm Makeship shipping costs and availability for your location, add an item to your cart and enter your address at checkout – no purchase required. If your country isn’t listed at checkout, we’re unable to ship there at this time. Global disruptions may also temporarily affect delivery to some regions.

Q: When will my order ship?

Shipping times vary by product type. You can find the estimated shipping date on the product listing and under the Shipping & Returns tab on the product page. For pre-order products, we begin production after a successful campaign ends, with orders typically shipping 2-3 months later. Limited-quantity and ready-to-ship products usually ship within 2-4 days of purchase. Once shipped, orders arrive within 7-15 business days, though delivery to some regions may take 10-30 business days. You can track your Makeship order once it’s on the way.

Q: How do I track my order?

Once your order ships, you’ll receive a confirmation email from Makeship with your tracking number. You can track your order by clicking the tracking link in that email to view the latest shipping updates. Our support team has access to the same tracking information provided by the carrier. If your package is in transit and you have questions about its status, we recommend contacting the carrier directly for the most up-to-date information.

Q: Are there additional costs upon delivery (customs, duties, taxes)?

Taxes are calculated automatically at checkout based on your shipping destination. However, Makeship is not responsible for any additional charges, including customs duties, VAT or fees imposed by government or mailing services. For specific details, please contact your local mailing service provider. All sales are final and non-refundable.

We ship worldwide, with some exceptions. On average, we ship within 7-15 days after production is complete. There are some exceptions where it may take 10-30 days.

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There are some countries/regions we do not ship to, due to delivery restrictions and global situations. This list is ever-changing, so we recommend adding a product to your cart, selecting "Checkout", and entering your address to get the most up to date shipping information for your location.

Returns and exchanges

We want you to love what you receive, so while all sales are final and non-refundable, we're always here to help if something’s not quite right.

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Contact our Customer Support Team within 7 days if you notice any issues with your delivery.
If your item arrives damaged, defective, or incorrect, we’ll replace it (if available).
Apparel is non-refundable. Double check your size with the chart before ordering.

Duties and taxes

Taxes are automatically calculated at checkout based on the shipping destination. We are not responsible for any extra charges added after checkout.

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Additional taxes, customs or duty fees, or other local charges may apply.
These fees are determined by government or regulatory bodies or mailing services.

REVIEWS

See what our Fans have to say

Makeship rocks!

Makeship has always had high quality products and it's very clear what you're buying. Has to be one of my favorite companies out there! <3

Ken Rodriguez

Always an easy experience

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Always an easy experience with high quality and creative products. We can trust Makeship and the creators they [work] with.

Laura Crawford

Always a high quality product.

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Always a high quality product. The hard part is the wait for delivery but I treat it like Christmas when it arrives. Never disappointed.:)

Allan G

Shop Rating

4.8/5

Trust Pilot Rating

4.6/5

FAQs

For Shipping  & Returns

Our priority is that you love what you receive. While all sales are final and non-refundable, we’re here to help if something isn’t right.  

‍

If your item arrives damaged, defective, or isn’t what you ordered, we can offer a replacement if available. Apparel items are non-refundable if the wrong size is selected, so please double-check the size chart before ordering. 

‍

Once your order arrives, take a moment to check it over. If there is an issue, contact Makeship support within 7 days of delivery and we’ll help make it right. 

‍

If a campaign doesn’t meet its minimum funding goal, you’ll automatically receive a full refund to your original payment method once the campaign closes.

We ship worldwide, and Makeship shipping costs vary by product size and destination. 

‍

Shipping starts at:

Plush: $8.99 (discounted rates for additional items)
Doughboi Plush: 14.99 (discounted for multiples)
Apparel: $8.99-$14.99, depending on the product
Vinyl Figures: $5.99
Keychain Plush: $6.99

‍

If your order includes different item types, each product will have its own shipping fee based on size. 

‍

Some products are limited to certain regions due to shipping restrictions. To confirm Makeship shipping costs and availability for your location, add an item to your cart and enter your address at checkout – no purchase required (unless you want to 😉).

‍

If your country isn’t listed at checkout, we’re unable to ship there at this time. Global disruptions may also temporarily affect delivery to some regions.

We know how exciting it is to support your favorite Creators and wait for your limited-edition products to arrive.

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Shipping times vary by product type. You can find the estimated shipping date on the product listing and under the Shipping & Returns tab on the product page.

‍

For pre-order products, we begin production after a successful campaign ends, with orders typically shipping 2-3 months later. Limited-quantity and ready-to-ship products usually ship within 2-4 days of purchase.

‍

Once shipped, orders arrive within 7-15 business days, though delivery to some regions may take 10-30 business days. You can track your Makeship order once it’s on the way.

Once your order ships, you’ll receive a confirmation email from Makeship with your tracking number.

‍

You can track your order by clicking the tracking link in that email to view the latest shipping updates.

‍

Our support team has access to the same tracking information provided by the carrier. If your package is in transit and you have questions about its status, we recommend contacting the carrier directly for the most up-to-date information.

Taxes are calculated automatically at checkout based on your shipping destination. However, Makeship is not responsible for any additional charges, including customs duties, VAT or fees imposed by government or mailing services.

‍

For specific details, please contact your local mailing service provider.

‍

All sales are final and non-refundable.